Roles & Responsibilities:
1) CSI- Customer complaint resolution
2) Dealership productivity and profitability improvement
3) Implementation and monitoring of SOP/work process at dealership
4) Skill up-Technical competence development at dealership by understanding training needs, deputation of technicians at CTC & on job training
5) Dealer Management System & inventory control in dealerships, Ensure spare parts availability at dealership and sp parts target ach, Depot inspection & PDI
6) Warranty Administration-Dealer’s warranty claims & FSC rejection control, Dealer warranty claim settlement, Failed parts return & Logistic control
7) Market intelligence and competition report
8) Product performance monitoring
9) Retro fitment and monitoring performance
10) Providing single window support to channel partners.
11) Knowledge of Local implement usage, Network expansion
12) Product Failure Route cause analysis, Failure trend analysis
13) Feedback to management on failures
14) Knowledge of Local implement usage, Cross-functional co-ordination for product improvement, Close monitoring on competitor activity & market requirement feedback
15) Liaison & customer handling on CCRA cases
16) Free Service & PDI coupon settlement.
17) Product Technical Knowledge & Training to Dealer Mechanics
18) Dealer Management System & inventory control in dealerships
19) Vertical Specific Roles & Responsibilities
20) Must be from Tractor Service background and able to work with hands
Technical Expectations:
1) MS Office & SAP Management
2) Minimum 3-5 years field experience in handling customers, analytical mind
Behavioural Expectations:
1) Effective Communication Skills
2) Leadership capabilities and Interpersonal Skills to manage dealers
1) Good interpersonal skills , pleasant personality
2) Good listener, clarity in communication
