WH088 Desktop Support Technician

Job Description

Desktop Support Technician Responsibilities:

• Responding to client support requests.

• Contacting clients to find out the nature of the problem.

• Traveling to the client’s location or connecting via a remote link.

• Troubleshooting hardware and software issues.

• Installing and maintaining hardware and computer peripherals.

• Installing and upgrading operating systems and computer software.

• Troubleshooting networking and connection issues.

• Advising on software or hardware upgrades.

• Completing job reports and ordering supplies.

Desktop Support Technician Requirements:

• Knowledge of computer hardware and software.

• 2 -3 years of work experience as a desktop support technician.

• Knowledge of computer hardware systems, chipsets, memory modules, and peripherals.

• Knowledge of popular operating systems, software applications, and remote connection systems.

• Ability to troubleshoot and solve computer hardware and software issues.

• Ability to travel and work after hours when necessary.

• Excellent interpersonal skills.

• Good written and verbal communication skills.