Job Description:
Purpose:
Assess the quality of engineering data, documents and models in ALIM proposing corrections to engineering to improve integrity of the design associated to assets and projects across P&O globally.
Implement effective controls for internal delegation, audit and control of the quality of engineering data, documents and models in ALIM based on engineering standards and procedures and through working with the Engineering Data Discipline Lead and Engineering.
Assesses and manages risks around the use of engineering data, documents and models stored in ALIM based on the quality assessment.
Contribute to reports on the consolidated status of quality and performance criteria as set by the Engineering Data, Doc and Model Delivery and Engineering Data, Doc and Model Discipline Lead to inform effective decision making.
Recommends remediation actions as required.
Ensures that engineering data, documents and models are presented effectively inaccordance with IMD and Engineering management policies, standards, procedures, guidelines etc.
Supports the clean up of engineering data, documents and models as required including the use of 3D and 2D CAD.
Continuously improves IMD engineering data, document and model standards, tools, systems and processes through the Class Library and ALIM change request process based on the findings of the quality assessments.
Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information.
Helps develop and enhance customer and stakeholder relationships.
Acts as the routine contact point, receiving and handling requests for support.
Responds to a broad range of service requests for support in the use of ALIM by providing information to fulfill requests or enable resolution.
Provides first line investigation and diagnosis of issues associated to the use of ALIM and promptly allocates unresolved issues as appropriate.
Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues.
Contributes to creation of support documentation.
Key Accountabilities:
Information Governance – ensuring the delivery of complete and compliant engineering data, documents and models, whether produced internally or externally, in accordance with IMD standards to ensure high quality information and data is used to support decision-making, business processes and digital services
Stakeholder Management – The systematic identification, analysis, management, monitoring and improvement of stakeholder relationships in order to target and improve mutually beneficial outcomes.
Customer Support – Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
Operational Excellence – Has a sound understanding of process and workflow streamlining, problem resolution and change management
Risk Management – Identifies external and internal factors that impact risk and mitigation opportunities. Identifies potential new or emerging risks / threats and implements mitigation plans
Change Management – Builds energy around a change using a systematic approach to transition from the present to the desired state
Digital Fluency – Effectively uses digital guidance, tools, methodologies, and security measures for operating as a digital business. Uses digital tools to collaborate, organize, plan and reflect on digital data
Analytical Thinking – Systematically breaks down a complex problem or process into component parts using logical analysis techniques to reach a solution. Logically assesses relationships, grasps interdependencies, and reviews trends within a complex problem or situation. Challenges assumptions and reliability of acquired information
Decision Making – Makes decisions affecting both own tasks and those of others. Combines a variety of factors including commercial awareness, risk and financial expertise to make appropriate decisions and derive insights
Innovation – Adapts existing processes, methods and ways of working to drive efficiency. Uses digital technologies to develop new ideas, projects and opportunities
Influencing – Identifies areas of alliance and disagreement, evaluates options and potential outcomes, and plans influencing strategy. Identifies short term customer needs and communicates benefits to the stakeholder. Knows when and how to use the chain of command
Problem Solving – Evaluates and prioritises problems for own area. Resolves problems in a timely way, using a combination of logic and experience to make decisions and solve problems
Relationship Management – Establishes and maintains relationships with peers and internal business partners to achieve results
Business Acumen – Identifies new or alternative approaches to performing business activities more efficiently
Experience and Qualifications
Fluent in English language with the ability to express any idea without hesitation, have good vocabulary and grammar; people understand you easily. Both your spoken and written skills are good.
Bachelor’s Degree in Engineering (Preferably Process, Mechanical, Electrical or Instrumentation)
6 plus years of work experience in CAD Design and Engineering Data Management in a global organisation that has a high turnaround of green and brownfield engineering projects.
Deep understanding of engineering design drawings, the standards to which they are created and how they relate to engineering data and business processes.
Significant experience in following procedures to operate an Electronic Document Management Systems and Engineering Data Warehouses such as Bentley ALIM.
Experience in applying information assurance, governance, analytics and data visualisation
Experience in demand management and prioritisation
Experience in quality assurance and conformance review
Excellent performance management skills
Experience in customer support and excellent relationship management skills
Knowledge of business analysis business modeling, requirements management skills and the ability to identify opportunities for continuous improvement.
Knowledge of document and data management to support portfolios, programmes and projects
Working hours (ANZ/ASPAC/UK/Europe/US shift) to support Business Partners
Mindsets
Own your success – Accountable for delivering innovative business outcomes; Seeks opportunities to improve and digitize process delivery; Adheres to safe and ethical work practices
Think big – Actively builds own knowledge, capabilities and skills for the future; Values teamwork and collaborates to achieve results
Be curious – Willing to suggest new ways of working, processes and technologies; Ensures the delivery and improvement of digital solutions to benefit customers
Effortless customer experiences – Understands customer needs and delivers digital seamless self-service customer experiences
Digital first – Applies creative digital solutions to solve problems
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