Key Responsibilities:
- Actively listen and assist clients in meeting their needs throughout their experience
- Proactively anticipate and solve client concerns and potential problems
- Recognize when engaging management is necessary to resolve client concerns
- Be a liaison for the client internally with other departments to see all their needs are met.
- Maintain accurate client records
- Remind clients about important deadlines and payments
- Other administrative tasks and projects as assigned by Supervisor or Assistant Manage
PERFORMANCE GOALS / KPIs
- Client Communication Response
- Initiate or respond to assigned client emails within 24 hours
- Complete required CS follow up (internal or external) for communication from other departments within 24 hours
- Scheduled client project timelines
- Prepare and verify all assigned date-specific project timelines at minimum 2 weeks in advance with 100% accuracy
Experience AND EXECUTION ESSENTIALS:
- Flexible weekend availability
- Driven to be self-motivated and reliable
- Real job experience handling multiple projects at one time and meeting tight deadlines
- Excellent people skills
- Excellent organizational skills
- Must have great proficiency in English verbal and written communication skills
- Experience with Google tools (e.g., gmail, drive, and calendar)
