In this position, you will be responsible for leading a dispatch team to ensure a consistent quality of service, customer satisfaction, scalability, and support across the growing network of our client’s customers.
Responsibilities:
Training and onboarding of dispatchers in your region.
Manage scheduling, coordination and tracking of dispatchers shifts for the week.
Ensuring dispatchers are completing their daily task of efficient response time, best practical job order assignments, tracking couriers, following up, and consistent communication.
Ability to negotiate with Independent Contractors servicing our client’s customers.
Work diligently with Leadership, Operations Management, Sales, and other third-party organizations to oversee delivery operations and ensure SLAs are achieved.
Assist in all aspects of logistics operations as needed including driver communication/training, order dispatching/monitoring and serving as last line of defense for physical pick-up/delivery of customer shipments.
Creating a culture of high-level communication between dispatchers and all customers regarding operational challenges, updates, investigations, and ETAs in a professional timely manner.
Constantly evaluate areas for operational integration and efficiency within key customer accounts.
Collaborate with sales team to identify important areas of growth. Ensure smooth customer implementations and long-term success.
Required to keep inventory of office supplies while monitoring dispatchers keeping their workspace as a clean and functional environment.
Promote a positive work environment by cultivating ACI’s mission, vision, and values into the culture of all company internal and external relations.
Develop, maintain, and communicate objectives and key results (OKRs) and key performance indicators (KPIs) to drive efficiency and focus.
Experience:
Comfortable assuming ownership of end-to-end delivery operations for key customers.
Experience in Healthcare Transportation/Logistics, Supply Chain Solutions preferred but not required.
Ability to work as a team player in a dynamic, fast-paced environment that regularly requires shift in focus/job responsibilities week-to-week.
Excellent written and oral communication/phone skills.
